IT, Digital, Outsourcing & Technology
To reduce the Transaction, handling costs & to increase profits
To reduce the cost of manufacturing or cost of providing services
To improve the customer experience (Cx) & customer satisfaction
To get timely and accurate information to the management for decision making
To retain undisturbed leadership so that, a company's premier position is not disturbed by their competitors in the near future
To bring-in new concepts to the industry by which sizeable sales, market foot print & profits can be achieved
Receivables Management is an area, which requires constant attention. In simple terms, Receivables risk is associated with non collection of monies from customers. But there are areas of interests, which needs to be looked into, by businesses for efficient receivables management.
This requires specialised resources, who are trained in the nuances of collections so that, the working capital of businesses are healthy and collections cycle are efficient.
Yes. SLAs are goal posts which defines the goals to be achieved for the year. These are defined as part of the Service Level agreements, and may be classified as SLAs and Key performance indicators - KPIs.
The service levels be offered by the service provider may be measured as Not meeting the expectations - A negative indicator, Meeting expectations at the minimum level, and Exceeding expectations to signify highest performance. This may be a numerical measure, in % or in numbers.
The principal and the service provider need to ensure appropriate measurement systems are placed in the system, so that the performance as required are regularly captured. measured and reported. In the absence of appropriate measurement systems, there is room for incorrect reporting or false data getting reported as part of the reporting process.
For many of the Information technology companies, Shared services as well typical enterprises, and operating with IT capabilities can move jobs to Work from Home (WFH) to the extent of 40% to 60% or even greater. Therefore, Brick - and - Mortar operations to a reduced size and scale, is becoming a possibility now.
This was not serious a thought on a large scale 6 to 8 months before. However, crisis makes humans think Off the shelf!
Standardization of processes aims to achieve consistency of delivery and resilient processes, irrespective of the person who handles the process. Many of the large organizations like to move from people driven processes to process driven ones. In a large and multi-geography companies, the processes are diverse in view of the local regulations, taxes, special interest laws, governmental interventions and so many other reasons.
However, organizations operating in multiple countries and continents can't afford to have non standard processes, which can result in delivery surprises, inconsistencies, large scale errors and lack of a global perspective in the identification and implementation of innovations.
